A key priority area within the 100 day workstream was to reduce the number of paediatric missed appointments within Ophthalmology, enhance signposting and access and to create a virtual Glaucoma pathway.
Work has been undertaken to encourage accurate patient contact details are recorded including significant staff engagement throughout 19-20.
This work continues in to 20-21 with the DrDoctor electronic appointment reminder service utilisation.
In 2019 a business case for a Paediatric Pastoral Welfare Support officer was approved, this new role is intended to support children and families with any issues which they may face that would prevent them attending appointments. A part of this work has involved linking in with schools and employers with regards to giving people time off work and school to attend appointments.
Following the success of the 100 day workstream a number of community ophthalmology pathways were successfully implemented throughout 19-20 providing Optometry led care closer to home. This builds on existing pathways in place and includes:
- Children’s post vision screening services
- Specification for direct cataract referral and post op assessment service
- IOP and visual field referral refinement service
- Low risk glaucoma community monitoring
- Minor Eye Care service