Working with staff and the public to improve Doncaster’s rapid response service

Colleagues from Doncaster CCG, health and care organisations, patients and members of the public came together at a recent education event to look at ways in which services can work better together to improve rapid response and reduce unnecessary hospital admissions.

The event supported staff at Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust, Rotherham, Doncaster and South Humber NHS Foundation Trust and Yorkshire Ambulance Service to find out more about the rapid response service, which aims to ensure an integrated health and social care assessment is completed in the patient’s home, ultimately reducing the number of admissions to hospital that could have been avoided.

More than 15 ambulance crews took part in the event at Doncaster Royal Infirmary (DRI), providing them with the skills and knowledge to help more people stay at home when they are unwell and receive appropriate care and treatment.

The key message of the day centred around raising awareness of the increasing number of patients who are and can receive care out of hospital, provided by community services in Doncaster, via the rapid response service. This includes access to a wide range of services and health and care professionals such as therapists, community nurses, geriatricians and emergency care practitioners that are qualified to undertake assessments and treat individuals in the wider community.

Claire Warren, Strategic Change Manager for Intermediate care, Doncaster Clinical Commissioning Group said: “It was great to engage and network with a number of paramedics from Yorkshire Ambulance Service.

We engaged with all crews that attended DRI who all gave really valid points and opinions. It was great that everyone gave their time to chat with crews and build relationships to help us work closer together and promote the use of the alternative pathways.”

Matrons from the emergency department at Doncaster Royal Infirmary also joined the education session, focussing on the importance of making best use of the rapid response team to prevent unnecessary admissions to hospital, focussing on the difference this makes to the patient.

Glynis Smith, a learning disability acute liaison nurse at DRI and her team also joined the event, outlining the importance of the traffic light system for patients with learning difficulties so ambulance crews have the information they need to know about the individual they are caring for to support the individual to have a positive experience.

Dr David Crichton, Clinical Chair at Doncaster Clinical Commissioning Group said: “It is great that organisations, patients and members of the public came together in Doncaster to support this important education session.”

“Care in the community is key and the rapid response service plays an invaluable role in helping people to receive the care they need, closer to home. We will continue to support events like this, bringing health and care services, professionals and members of the public closer together.”

Events like this will continue to ensure that holistic care and timely assessments are completed.


Left to right – Claire Warren, DCCG and colleagues from DRI and RDaSH

Crews from YAS engage with colleagues from DRI and RDaSH

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