Thumbs up for Doncaster based care service

Woodfield-24-3A recently launched care service which helps Doncaster residents who want to die at home, has been given the thumbs up by inspectors.

Woodfield 24 Care Services, which is run by Flourish Enterprises – a non-profit making community interest company, was only set up in May last year and was visited by inspectors from the Care Quality Commission (CQC) in March.  After a thorough inspection it was given an overall rating of ‘Good.’

Woodfield 24 Care Services’ staff provide personal care to people in their own homes as they approach the end of their lives.  The care and support is co-ordinated from the Woodfield 24 office, based at St Catherine’s House, Balby.

At the time the inspectors visited, 14 Doncaster residents were receiving care and support from Woodfield 24.  Inspectors spoke to relatives whose family were using the service and to relatives whose loved ones had used the service in the previous months.

Inspectors reported that all of the people they had spoken to were extremely happy with the service provided and by the speed the care packages were put in place.  They also praised the staff for the ‘diligent and caring’ support they provide.

One relative told inspectors: “They really went above and beyond their duties,” while another said: “They gave such good care I can’t praise them enough.”

Inspectors also reported that Woodfield 24 had effective systems in place to ensure people’s safety, that medicines were handled safely by staff and staff had received suitable training.

The inspectors added that the service employed sufficient staff to meet people’s needs and were also actively recruiting more staff to allow the service to expand.

The inspection judge five areas to assess if the service is safe, effective, caring, responsive and well-led. After the inspection all five areas were rated as ‘Good’ giving the overall ‘Good’ score.

Sharon Schofield, Director of Flourish Enterprises, who oversees the running of Woodfield 24 Care Services, said: “This is a fantastic first inspection result and is a credit to our staff, who work so hard to support families and Doncaster residents at their time of need. I have already passed on my thanks to our staff for their dedication and hard work.”

Jackie Pederson, Chief Officer at NHS Doncaster Clinical Commissioning Group (CCG), which funds Woodfield 24, said: “We believe this is a one-of-a-kind service within the NHS and it’s great to hear such positive feedback for the team. I’d like to thank staff on behalf of the CCG for their tireless work supporting local people during, what is, such a sensitive time.”

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