Repeat prescription ordering set to change in the New Year

The way patients order their repeat prescriptions is changing in Doncaster in the New Year.

From 4 January patients will need to order repeat prescriptions directly from their GP practice and not through a pharmacy or other dispensing contractor.

The move is part of a plan by Doncaster CCG, GP practices and Doncaster pharmacies to make the system safer and more efficient for patients and to prevent medicines and products being wasted.

Alex Molyneux, Chief Pharmacist with the CCG’s Medicines Management Team said: “Under the current system some patients find they’re building up a stock of excess prescription items that have to be stored safely and used within a certain date. Sometimes, when prescriptions are ordered on a patient’s behalf, they can end up receiving items they no longer need, so they aren’t used, cannot be re-used and get wasted.

“NHS resources are precious and stretched and we’re hoping these changes will mean people are more easily able to only order what they need to help reduce the risks of excess medicine and product storage in homes, wasted items and save an estimated £1million locally each year. We will be able to then spend this money on improving local health and care services for Doncaster people.”

From January there will be a number of ways that patients, or people nominated on their behalf, can order repeat prescriptions.

  • Online through a GP practice website – First register with your Practice for its online services. To do this, visit your practice with photo ID (passport or driving licence) and complete a short form. Ask a family member or carer if you need help or speak to staff at your practice, you will then be able to request the exact products you need each time
  • Order through the new NHS App or an NHS approved Pharmacy App – Download the NHS App to your smartphone or tablet from iTunes App Store or Google Play. You then need to set up an NHS login using some forms of identification for security (eg. passport, driving licence, and possibly a video to help with face recognition) and follow the instructions.
  • In person, at the practice – Keep the tear-off section which comes attached to your regular prescription. This can be used as an order form and has all your repeat prescription items listed. Then, when you are ready to place an order, only tick what you need, and you can drop it back to your GP practice. Some have a box outside the building for the order form to be posted.

This new system will help patients and GP practices to better check and monitor what is and is not used and help choose the right prescription items and quantities during reviews. It will also make the re-ordering of prescribed items simpler and give people a better understanding of their medicines and why they are taking them.

The changes won’t affect how patients choose to collect their prescription items or have them delivered. People will still be able to arrange for a high street or internet pharmacy to collect repeat prescriptions from GP practices and deliver it to their door (if offered, charges may apply). And if patients already order repeat prescriptions directly from their GP practice, this will not change, and so no action needs to be taken.

For especially vulnerable patients or those receiving food or dressing products, alternate ordering routes may be appropriate depending on need. Please speak with your pharmacy or GP practice.

You can pick up an information leaflet at your local pharmacy or GP practice or visit the website https://medicinesmanagement.doncasterccg.nhs.uk/guidelines/changes-to-repeat-prescription-ordering-systems/

26 thoughts on “Repeat prescription ordering set to change in the New Year

  1. Regarding the Prescription Ordering change from 5th Jan, can I ask when the leaflets and posters are being distributed to pharmacy’s. I work at McGills Sprotbrough, and as yet have not received any. We would certainly benefit from these. Thank you.

  2. I have just been told by my surgery that I can not have my daughter as linked profile on my NHS app. She is 9 and obviously can’t deal with it herself. Can you advise if that is correct please.

    1. Hello Linda

      There is no change to the dispensing or provision of NOMADS, there may be changes to the ordering of the prescription, however, this would be depending on the patient’s situation. If the patient of representative can order direct then this is advised.

      For especially vulnerable patients or those receiving food or dressing products, alternate ordering routes may be appropriate depending on need. Please speak with your pharmacy or GP practice.

      Thank you

  3. I don’t like this at all I order mine through weldricks app and has been brilliant for me as I forget to order my meds at times with weldricks app I get notifications I have the nhs app already but I don’t see anywhere on there that I can order repeat meds my anxiety levels have now heightened over this .
    I understand about build up of meds that someone is no longer taking but is that also not down to the gp surgery seen as they have to still sign for prescriptions which ever way you order it ?

    1. Hello Nina

      If you download the NHS app this will work in the same way. There is a section where you can order all repeat prescriptions. The app also has many other benefits including your COVID Pass. Further information can be obtained via https://www.nhs.uk/nhs-app/

      Thank you

  4. I have been sending my repeat prescription request by email for a few months now, will I still be able to continue doing this?

    1. Hello Vivian

      Thank you for your comments. Patients are being advised to order repeat prescriptions via the following ways from 4 January.
      Online through a GP practice website – First register with your Practice for its online services. To do this, visit your practice with photo ID (passport or driving licence) and complete a short form. Ask a family member or carer if you need help or speak to staff at your practice, you will then be able to request the exact products you need each time.

      Order through the new NHS App or an NHS approved Pharmacy App – Download the NHS App to your smartphone or tablet from iTunes App Store or Google Play. You then need to set up an NHS login using some forms of identification for security (eg. passport, driving licence, and possibly a video to help with face recognition) and follow the instructions.

      In person, at the practice – Keep the tear-off section which comes attached to your regular prescription. This can be used as an order form and has all your repeat prescription items listed. Then, when you are ready to place an order, only tick what you need, and you can drop it back to your GP practice. Some have a box outside the building for the order form to be posted.

      Thank you

  5. Hi , I’m a carer for 2 separate ladies . They both have nomads and also meds that aren’t in the nomads . How is the best way to order the prescriptions as they cannot get into the surgery easily to order and I haven’t got time to go to the surgery to order them , I need to be with them to assist with their needs

    1. Dear Beverly

      Thank you for your comments. For especially vulnerable patients or those receiving food or dressing products, alternate ordering routes may be appropriate depending on individual need. Please speak with your pharmacy or GP practice.

      Thank you

  6. My 91 year mum is housebound and has always ordered over phone to pharmacy, she has no access to email, and there is no way she can get to the surgery. Her surgery has no email to use and her only option would be telephone which is not allowed and no use either as the telephone line us constantly engaged. How us she supposed to get her repeat script? Thus bew method is leaving her without theme ability to get her medication one if which is an anticoagulant.

    1. Hello Veronica

      Thank your for your comments. The changes won’t affect how patients choose to collect their prescription items or have them delivered. People will still be able to arrange for a high street or internet pharmacy to collect repeat prescriptions from GP practices and deliver it to their door (if offered, charges may apply). And if patients already order repeat prescriptions directly from their GP practice, this will not change, and so no action needs to be taken.

      For especially vulnerable patients or those receiving food or dressing products, alternate ordering routes may be appropriate depending on need. Please speak with your pharmacy or GP practice.

  7. Hi My 88 year old dad has a Nomad delivered automatically every month. Will this service change as well?
    Thank you

    1. Hello Janet

      There is no change to the dispensing or provision of NOMADS, there may be changes to the ordering of the prescription, however, this would be depending on the patient’s situation. If the patient of representative can order direct then this is advised.

      For especially vulnerable patients or those receiving food or dressing products, alternate ordering routes may be appropriate depending on need. Please speak with your pharmacy or GP practice.

      Thank you

  8. My practice insisted on switching me from ordering online myself to automatic prescription 6m ago when I was quite happy sorting my own. Now the login no longer works and I’ll have to sort it all out again. Right hand doesn’t know what the left is doing springs to mind

    1. Hello Jane
      Thank you for your comments. If you download the NHS App this will enable you to order your repeat prescriptions via the app. It also has many other benefits such as your COVID Pass.

      Alternatively, you can visit your practice. Keep the tear-off section which comes attached to your regular prescription. This can be used as an order form and has all your repeat prescription items listed. Then, when you are ready to place an order, only tick what you need, and you can drop it back to your GP practice. Some have a box outside the building for the order form to be posted or you can register on your practice online service.

      Hope this information is useful.

      Thank you

  9. This is absolutely pathetic how on earth are the older generation going to go on not only that what about people who work all week not everyone has someone that can help and not everyone has internet access, it was the gp surgery’s that made the transition to pharmacy ordering in the first place if this is going to be how things are then the receptionists are going to have to stop playing doctors and start doing something because there going to have to bring back telephone ordering again, no thought for any one only money saving scheme.

    1. Hello Christine

      Thank you for your comments. There are other options to order your repeat prescription which include:

      Online through a GP practice website – First register with your Practice for its online services. To do this, visit your practice with photo ID (passport or driving licence) and complete a short form. Ask a family member or carer if you need help or speak to staff at your practice, you will then be able to request the exact products you need each time

      Order through the new NHS App or an NHS approved Pharmacy App – Download the NHS App to your smartphone or tablet from iTunes App Store or Google Play. You then need to set up an NHS login using some forms of identification for security (eg. passport, driving licence, and possibly a video to help with face recognition) and follow the instructions.

      In person, at the practice – Keep the tear-off section which comes attached to your regular prescription. This can be used as an order form and has all your repeat prescription items listed. Then, when you are ready to place an order, only tick what you need, and you can drop it back to your GP practice. Some have a box outside the building for the order form to be posted.

      The changes won’t affect how patients choose to collect their prescription items or have them delivered. People will still be able to arrange for a high street or internet pharmacy to collect repeat prescriptions from GP practices and deliver it to their door (if offered, charges may apply). And if patients already order repeat prescriptions directly from their GP practice, this will not change, and so no action needs to be taken.

      For especially vulnerable patients or those receiving food or dressing products, alternate ordering routes may be appropriate depending on need. Please speak with your pharmacy or GP practice.

      Thank you

  10. Last Tuesday, it took me 200 phone calls (my phone tells me how many!) between 8.00am and 8.55am only to get through to a 30 minute queue to ask for an urgent appointment – only to be told that all appointments for the day had been taken, and I’d have to try again and go through all that again the next morning. I do not have the time to do that every month to order our prescriptions. Only one of the 4 of us has managed to make the app work so far… And that’s in a highly technology confident household. I’m a vicar, in one of the most deprived communities in the country. We have people who don’t have enough money to run mobile phones – who will struggle to phone the surgery or access the app. We have many, many older people who don’t own mobile phones or computers who won’t be able to access the app, and many of whom, in the congregations we look after, have given up attempting to speak to the GP when they should because they can’t get through. I soebd a surprising amount of time encouraging then to try again and persist until they get through. Many of them have adapted to getting their repeat prescriptions from their pharmacy. Ringing the GP here (Great North practice) is a feat of endurance,and people will struggle to get their repeat prescription. I know the practice have added more lines, and i onow that they, like all the NHS, are under immense pressure. I am extremely concerned that the pressure will go up as people fail to access the medication they need.

    1. Dear Jacquie

      Thank you for your message. People can visit the practice and order by Keeping the tear-off section which comes attached to your regular prescription. This can be used as an order form and has all your repeat prescription items listed. Then, when you are ready to place an order, only tick what you need, and you can drop it back to your GP practice. Some have a box outside the building for the order form to be posted.

      If patients already order repeat prescriptions directly from their GP practice, this will not change, and so no action needs to be taken.

      Many thanks

  11. This is completely OPPOSITE to text message from our GP practice on Fri 31 Dec 21. “We will send a batch of 6 months scripts to your pharmacy. You do not need to order your items every month, just head to the pharmacy when your running low and there will be a script waiting……….”
    I have used the NHS App to order prescriptions and system worked fine, but now my repeat medication has been removed from NHS App.
    Yet above you are recommending using the NHS App, this is a complete contradiction. Please clarify!

    1. Hello Graham

      The changes are now in place from the 4th January. We are encouraging people to use the NHS app.

      Thank you

  12. Why we’re people not informed before changes to prescription ordering not till they come to order

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