Demand on emergency services increases dramatically at this time of year, so it is important that people this carefully about where to go when you are ill and ask – does this injury or illness really need emergency treatment?
Many people who attend hospital A&E departments can be managed elsewhere – they could be treated more quickly by other services and sometimes by themselves at home with basic self-care and first aid.
We know that finding the right place to go can be confusing so we thought it would be helpful highlight the different health services and options available across Doncaster.
Self-Care can the best choice to treat very minor illnesses and injuries. A range of common winter illnesses and injuries get better on their own and can be treated at home simply by combining a well-stocked medicine cabinet with plenty of rest and time. Make sure your home is stocked with common over-the-counter medicines such as:
- Plasters and a thermometer
- Cold and flu remedies
- Indigestion remedy
- Anti-Diarrhoeal medicine
Pharmacists offer advice on common problems such as coughs, colds, aches and pains as well as advising you on the safe use of prescription and over-the-counter medicines. They can also help you decide whether you need to see a doctor.
For details of your nearest pharmacy click here
NHS 111 is a free phone number which should be used if your condition or illness is not serious or life threatening (if it is you should dial 999). The 111 telephone service will advise which NHS services are open nearest to you that will be able to help you with your problem. The service is open 24 hours a day, on weekends, bank holidays and during holiday periods.
NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.
To get help from NHS 111, you can:
- go to 111.nhs.uk (for people aged 5 and over only)
- call 111
NHS 111 is available 24 hours a day, 7 days a week.
If you have difficulties communicating or hearing, you can:
- call 18001 111 on a textphone
- use the NHS 111 British Sign Language (BSL) interpreter service if you’re deaf and want to use the phone service
GP Practices – Primary Care If you have an illness that persists, make an appointment with your local GP. We provide a range of services by appointment, including medical advice, examinations and prescriptions. For details of your nearest GP surgery and their opening times, please click here. Outside normal surgery hours you can still phone your GP surgery, but you’ll usually be directed to an out-of-hours service.
The out-of-hours period is from 6pm to 8am on weekdays and all day at weekends and on Bank Holidays.6pm to 8am and is based at Doncaster Royal Infirmary in the Urgent Treatment Centre. To book an appointment call 0300 123 9990.
Walk-in-Centres treat minor illness and injuries that do not need a visit to A&E. These can provide treatment for minor injuries or illnesses, such as cuts, bruises and rashes.
Mexborough Urgent Treatment Centre – Open 7 Days a Week 09:00 AM — 09:00 PM apart from Christmas Day
A&E – 999 Accident and Emergency departments should only be used in a critical or life-threatening situation. A&E departments provide immediate emergency care for people who show the symptoms of serious illness or badly injured. Dialling 999 and stating a medical emergency will results in a response vehicle being sent to your location.
For information on all aspects of health and health care, visit www.nhs.uk. The website enables you to check symptoms, conditions and treatments as well as finding telephone numbers and addresses for most NHS organisations, including hospitals and GP practices.
Here is a list of some the services available in Doncaster
- IAPT (Improving Access to Psychological Therapies)https://iapt.rdash.nhs.uk
- Doncaster: 01302 565556
- Free for people who feel they need help and support for anxiety.
- Doncaster Talking Shop
- Call: 01302 565650
- Free for people over 18 who need knowledge and support about talking therapies, which include cognitive behavioural therapy (CBT) and IPT/ Counselling.
- Doncaster Mind
- Call: 01302 812190 or email: firstname.lastname@example.org
- Support for people experiencing mental health difficulties, including personal wellbeing and recovery advice and information.
- Doncaster Rethink https://rethink.org
- Call: 0808 8010442
- 24/7 emotional support and information to people effected by mental illness, age 16 and over who live in Doncaster.
- Doncaster Samaritans
- Call: 116 123
- Open 24/7
- Doncaster Community Hub www.dncommunityhub.org.uk
- Call: 01302 430300
- Open 7 days a week from 8am-8pm.
- Doncaster Adult Social Services and Wellbeing
- Call: 01302 737391
- Open 8.30am- 5pm Monday – Friday.
- Doncaster Single Point of Access
- Call: 01302 566999
- A 24/7 service providing assessments to identify the most appropriate needs and services to support individuals.
- Doncaster Alcohol Services
- Call: 01302 360090
- Support available to help you or someone you know Monday to Friday between 9am – 5pm.
- Aspire Drug & Alcohol Services in Doncaster
- Call: 01302 730956
- A single point of access designed to provide advice, support and signposting.
- Doncaster Children’s Services Trust
- Call: 01302 734 100
- If you have a concern about a child call: 01302 734100 between 8.30am – 5pm Monday-Friday
- CAMHS (Child and Adolescent Mental Health Services)
- Call: 01302 796191
- Providing assessment, therapy and interventions for children and young people up to the age of 18.
- Doncaster School Nursing (Age 5-19)
- Call: 01302 566776 or Text 07917 031891
- Offering support and advice for young people and their families. Open Monday – Friday 9am-5pm.
- Young Minds https://youngminds.org.uk/
- Text: YM to 85258 – Providing 24/7 urgent and crisis support