Our approach to engagement

How we engage with patients and members of the public

We are very keen to engage with patients and the public, including our staff, to understand what is important to you and make sure our services meet your needs. Our Patient and Public Engagement Annual Statement of Involvement sets out our approach to engagement and highlights the key achievements we have made in Doncaster over the past 12 months. This report is available in alternative formats, please contact us if you would like us to help you access this report in a different format.

Our legal duty

The Health and Social Care Act 2012 places a legal duty on Clinical Commissioning Groups to involve and consult the public on changes to services in Section 14Z2 on Public Involvement.  You can read this section of the Act here

Guidance from NHS England on engagement

Working with CCGs and a range of other stakeholders, NHS England has developed refreshed statutory guidance on involvement. The guidance highlights the benefits of involving people in their own health and care and involving communities in commissioning decisions. It reflects the new commissioning landscape and sets out the context and principles of involvement.

The guidance is made up of two documents, “Involving people in their own health and care” and “Patient and public participation in commissioning health and care”. https://www.england.nhs.uk/participation/involvementguidance/

NHS Doncaster CCG’s engagement principles

Team members across all Directorates in the CCG have been briefed on the new guidance, and the principles in the guidance are reflected in the newly refreshed engagement principles of the CCG:

  • Lived experience is vital in commissioning healthcare services effectively.
  • Engage together in partnership across Doncaster health and social care services wherever possible, avoiding duplication of engagement activity.
  • Centralise feedback wherever possible through the local statutory voice of the users of health and social care services – Healthwatch Doncaster.
  • Focus CCG engagement activity on the priority areas of the CCG, identifying the best engagement option for each priority area using the Ladder of Engagement.
  • Take the time to feed back to contributors on the outcome of engagement activity, and celebrate engagement successes.
  • Engagement should be:
    • Planned (with a clear purpose, scope, limitations and outcomes)
    • Productive (with a focus on improving health outcomes)
    • Undertaken early (before decisions are made)
    • Open, transparent & empowering (clear on what can be influenced)
    • Ongoing (proactive conversations rather than reactive to changes)
    • Inclusive (including targeting more seldom heard groups)
    • Accessible (times, places, methodologies)
    • Sustainable (with adequate time and resources)

Communication and Engagement Strategy

Our Communication and Engagement Strategy has been refreshed to reflect these engagement principles.

Healthwatch Doncaster

We work closely with colleagues at Healthwatch Doncaster, who attend meetings of key committees at the CCG and also support us with on-going engagement projects. Here’s a link to their website and feedback centre.

Updates on our engagement activities

In addition, we have regular updates on engagement activity carried out in support of our priority areas of work. Please click on the following links:

Ageing Well
Care Homes
Children and Maternity
Community and End of Life
Intermediate Care
Planned Care
Primary Care
Mental Health
Medicines Management
Learning Disabilities and Autism

Support for Carers

In Doncaster there are over 33,000 people providing unpaid care for a loved one. We are keen to ensure we support our carers and encourage you to let your GP Practice know if you are a carer. You will receive support to help you in this role.

There is  short film available here which explains the new Doncaster Carers Charter.

Accessible information

We also have a number of leaflets and campaign materials that have been translated and made accessible to a number of audiences. If you would like a document translating or available in a different format, please contact us.