Patient Transport Service (YAS only) Contact Information
(UPDATED 17.08.2020)
***Prior to requesting transport from Yorkshire Ambulance Service (YAS)***
Capacity to deliver the enhanced national service is extremely limited and should only be used as a last resort where there is no other clinically appropriate option. Prior to requesting transport from YAS, services and referrers must always first consider the following options:
- Availability of friends or family to transport the patient
- Voluntary sector transport options (e.g. Age UK, Red Cross)
- Booking NHS volunteer drivers through the GoodSAM app.
All direct bookings for discharges and essential outpatient journeys can be made with YAS through a new number: 0300 130 0512
If there are issues with the above number, please try: 0300 330 2000 / 07932 876390
YAS PTS COVID helpdesk: 0300 330 5442 / open 07:00-19:00. After the desk closes, please select the option for the 24 hour unplanned desk.
GP Urgent transport should still be requested via the Booking & Screening office at Doncaster Royal Infirmary (01302 644592, 644593, 644594). Please see the ‘Doncaster Patient Transport Booking & Screening Office (DBTHFT)’ section below for more information.
Monday to Friday – 09:00 – 18:00
– If there is a problem when local PTS liaison is closed please contact YAS via the Regional Operations Centre (ROC)
– The caller must request ROC to contact on call PTS Manager for assistance and provide name and contact number for the PTS Manager to call back on
– 0300 330 0299
Bank Holidays & Weekends
– The PTS Control is open between 09:00 hours and 18:00 hours
– Outside of these hours contact the ROC and follow the process as above
– 0333 130 0530
Cancellation Line
This is available 24 hours per day
Out-of-hours calls will go directly to answer phone
In hour calls may be answered by a call handler or go to answer phone if busy
03303 339 970
Summary of numbers:
Clinical Hub – 0300 330 0274
Doncaster/Barnsley Dispatch Desk – 0300 330 0290
South Yorkshire HCP Line – 0300 330 0295
Clinical Supervisor Doncaster: 07796275089
Clinical Supervisor Barnsley: 07827939262
Doncaster Patient Transport Booking & Screening Office (DBTHFT)
The Doncaster Booking and Screening office will arrange all non-urgent patient transport requests for all those meeting the national criteria including urgent GP referrals (not 999)
Please note: This number is for medical professionals only
Telephone Number: 01302 644592, 644593 or 644594
Monday – Friday 08:00 – 18:00
GP Urgent Transport Requests
For all emergency and life threatening transport call Yorkshire Ambulance Service on 999
For any patient that requires urgent but not immediately life threatening transport
(Within 1 Hour) call Yorkshire Ambulance Service on 0300 330 0295
1 – 4 Hour GP Urgent Patient Transport Service – St John Ambulance
For non-urgent GP transport requests where transport is required between 1 and 4 hours please contact the booking and screening team 01302 644592/3/4
(Mon-Fri 08:00 – 18:00, exc. Bank Holidays)
All options will require a minimum amount of information to make a booking the below is a list of the REQUIRED information when arranging transport.
- Patients Details – Name, NHS number, date of birth
- Name of GP and Surgery Practice Code
- Name of requester
- Pick up address of patient and contact number for this address
- Mobility of patient i.e. stretcher/wheelchair/wheelchair transfer or walker/is patient over 16 stone
- Access to/from and the property – steps, ramp, narrow doorways/hallways etc.
- Diagnosis/condition
- Any infections e.g. MRSA
- Is there a DNAR in place, is patient on oxygen
- Will an escort be travelling with patient
- Has a GP carried out a home visit or was it a telephone assessment
- Destination details/address – Hospital ward or department
- Time frame in which transport is required (GP urgents – 90Mins, 120Mins, 240Mins)
- Any additional notes or comments
Data Capture Form Available Here: PTS Capture