Doncaster Flooding Information – including Community Hub drop in events

Following the recent flooding in Doncaster, this page provides useful information and advice. The page will be updated regularly.

Community Recovery Hubs continue to be open, check Doncaster Council’s website for the latest information and opening times.

All local practices and pharmacies across Doncaster are currently open as normal.

Community hub drop in events

A number of community events will take place in February 2020, providing an opportunity for local residents to ask questions and find out more about flood recovery work in their local area.

Health and care professionals will also be in attendance and available for you to ask question, seek information or guidance.

The events will take place at the following dates, times and locations:

  • Conisbrough, Conisbrough Library, 20 February 2020, 4-7pm
  • Clay Lane, Sandallwood Centre, 26 February 2020, 5-7pm
  • Intake, Intake Library, 27 February 2020, 5-7pm
  • Tickhill, Tickhill Library, 28 February 2020, 5-7pm

Doncaster Council Information

Doncaster Council (DMBC) information has recently been updated to include new information following the floods in November.

This information is now grouped as follows:

Helpful Information from Doncaster Council & Public Health England

Below you can find some helpful leaflets to help with flooding advice:

General information and advice – what to do in a flood

Local health service information

Doncaster and Bassetlaw Teaching Hospitals

All services at Doncaster Bassetlaw Teaching Hospitals are operating as normal.

Rotherham, Doncaster and South Humber (RDaSH) NHS FT Information

For the latest news for RDaSH NHS services and buildings please see their Flood information and building closures webpage.

Local pharmacies

Local pharmacies continue to open as normal.

Primary Care services

All primary care services, such as GP Out of Hours, Doncaster Same Day Health Centre and the Minor Injuries Unit at Mexborough continue to operate as normal. Further information can be found on our primary care page – selecting from the left hand menu.

Health and wellbeing support

Following a recent event at Bentley and Fishlake, below is a round up summary of the questions received and information given. Both Bentley and Fishlake sessions were attended by health and care colleagues from various organisations in Doncaster. A number of questions were asked and a summary is available for local communities below:

  • A number of questions were asked about mental health and physical health support available in Doncaster for residents affected by the flooding. Colleagues from across health partners spoke about how people can access low level support  if people are feeling low or worried including GP services or, when necessary, the Improving Access to Psychological Therapies (IAPT) programme provided through Rotherham, Doncaster and South Humber NHS Foundation Trust (RDaSH).
  • People that attended were provided with helpful information about how they can access general health and care services in Doncaster. This information is available on partner websites and further information about primary care services in Doncaster are available on the NHS Doncaster Clinical Commissioning Group (CCG) website.


We are aware that there are rumours about certain medicines not being available because of the floods – this is not true. If you need medication, please contact your local practice and they will be able to provide you with a prescription. Further information and advice also available at local flood recovery hubs.

A useful fact sheet is available for health and care professionals which can be used to help inform and advise patients of action they can take to store medicines that need to be chilled or kept at room temperature.

General advice for storage of medicines during and following a flood

  • Some medicines need to be stored in a refrigerator to work effectively. In a situation where you do not have access to power or a refrigerator following a flood, you should place your medicines in a clean, insulted bag and leave outside the window.
  • Before doing this, check the temperature is not less than -2 degrees or above 8 degrees. Use a thermometer to check and monitor the temperature range.
  • If you do not have power or access to a refrigerator and temperatures are warm, store your medicines in a clean, airtight container and immerse in cold water, in a dark, breezy location. Use a thermometer to check the temperature range does not rise above 8 degrees. If you have an ice wrap, put this around the container rather than cold water.
  • Some medication has to be stored in a dry environment, which means they can be at risk of deteriorating if left in a damp property or area. Where this is the case, store them in an airtight container. If you have access to silica gels, include these in the container as they can absorb moisture.
  • If your neighbours have power or their property is dry, you may wish to approach them to temporarily store medicines on your behalf.

If you still have concerns about safe and effective storage of your medication, contact your local pharmacy.

Advice for pharmacy staff:

Having a flooded home is very stressful. If you encounter patients from flooded areas they might need emotional support. You could discuss with them whether they have family and friends, signpost them to their local practice to consult a social prescriber or an organisation like the Red Cross or the Samaritans. Also, please take a look at the Public Health England guide to mental wellbeing and be able to link patients to it. Advice will also be available in emergency hubs and on the Your Life Doncaster Website 

Key messages for pharmacy staff to give to members of the public:

To ensure people stay healthy and reduce the risk of infection, regular hand washing is vital.

Be able to advise on storage of medicines in flood or no electricity situations. A helpful frequently asked question sheet is available.

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